Achievements

What OA has experience and achieved until now.

Transformative Consultancy: Driving Success Across Diverse Industries

At OA, our consultancy services span over a multitude of industries, enabling impactful transformations and fostering success across various sectors. Here, we delve into our achievements and contributions across these diverse fields, showcasing our expertise in enhancing operational efficiency, profitability, and strategic growth

Financial Services

Facing technological shifts, financial firms grapple with data breaches, regulatory changes, consumer demands, and competition.

Supermarket and Retail

In a fiercely competitive landscape, retailers innovate to thrive. Our work covered diverse retail aspects, achieving 50% procurement efficiency, 35% truck utilization, and a 20% store compliance improvement.

Fast Moving Consumer Goods (FMCG)

FMCG faces changing demographics and on-the-go demands. Our contributions led to a 20% sales increase and enhanced supply chain management nationwide.

Power & Utilities

Adapting to evolving demands, utilities balance affordability and reliability. Our efforts achieved a 20% productivity increase, reduced expenses, improved maintenance, and reliability, among other successes.

Telecommunications, Media and Entertainment Industry

Transformed by deregulation and innovation, the sector confronts operational challenges. Our impact includes doubling sales force productivity, revenue increase by 35%, and substantial cost savings.

Transportation and Logistics

Emphasizing operational efficiencies, logistics firms adopt tech solutions. Our achievements encompass a 51% cut in Logistic Cycle Time and 11% cost of capital reduction.

Healthcare & Pharmaceuticals

Amidst rising global healthcare demand, systems pivot towards prevention. We've facilitated a 9.3% bed capacity increase and an 18% cut in medical supplies inventory.

Financial Services

Financial service firms today grapple with multifaceted challenges, primarily driven by technological advancements. Coping with data breaches, navigating regulatory shifts, meeting elevated consumer demands, and staying ahead in a competitive landscape amid vast data complexities pose substantial hurdles.

Previously, our efforts encompassed diverse enhancements, spanning performance management, workforce productivity, sales optimization, customer satisfaction, and operational efficiency enhancements like significant TAT reduction. Additionally, we spearheaded strategic realignments that yielded impressive outcomes—an upsurge of 120% in productivity, a 55% boost in sales, and a remarkable 35% decrease in TAT. Notably, one notable achievement involved a sustained 20% reduction in operating expenses by streamlining processes, eliminating inefficiencies, and restructuring the organizational framework.

Supermarket and Retail

In most countries and different compared to other industries, grocery retail usually dominated by local players. Over the years, it has become increasingly competitive. In pursuit to stay ahead of the game has encouraged retailers to consistently experimenting new concepts and format.

Our past assignments covered a broad scope in retail business such as operations and finances, staff incompetency, reduced market share, low sales, ineffective stock management, transportation and logistics, inefficient store management etc.

Our consultants, equipped with bespoke implementation approach, had successfully achieved various cost savings, improve client’s market share, better sales coverage, lower absenteeism, improved planning and execution of promotion activities, improved store operations etc. In terms of improvement numbers, we were able to achieved procurement efficiencies by over 50%, improved truck vehicle utilisation by 35% and improvement of store product compliance by 20%.

Fast Moving Consumer Goods (FMCG)

Befitting its name, this industry is very much driven by consumers. We have seen many changes in the past and over the next few year, we can expect huge change in the broad as well as the macro FMCG market.

Population densities in major cities encourages shifting demographics with small towns and mid-density cities will emerge and they will have the same access to technology and the same consumer behaviors as their urban counterparts. More consumers are moving towards on-the-go lifestyle and raise the demand for convenience.

Understanding future market trends is essential for FMCG businesses to make critical, near-future decisions when it comes to new-market penetration, market expansion and product development. Only when upcoming market trends are appreciated can revenue-focused strategies be developed.

We had our fair share of improving the client’s performance in the FMCG industry. We had successfully increased client’s sales volume by more than 20%. We also helped client to achieved and sustain an improved supply chain management with implementation to all their unique outlets throughout the country.

Power & Utilities

In recent years, the changes in this industry has been consistent, but the pace is however, accelerating. The challenge to deliver safe, affordable, and reliable services while meeting public policy and regulatory goals can be daunting. Utilities must also meet evolving customer expectations and update aging infrastructure, while keeping prices affordable.

In the past, our tasks include performance improvement, increase efficiency, increase productivity, lower maintenance costs, increase maintenance efficiency, improve supply reliability, efficient customer management, effective preventive maintenance as well as people upskilling.

We are proud to state that our success in this area include increase in productivity by over 20%, reduce payroll expenses, reduce annual cost through efficiency, 15% increase in maintenance tool time, over 10% increase in production, installed sustainable management system to deliver “real time” information, enhance operational control, over 20% reduction in breakdown, 50% reduction in non-technical losses, over 10% improvement in utilisation of contractors to name a few.

Telecommunications, Media and Entertainment Industry

Not so long ago, the telecommunications and media sector are consisted of a club of big national and regional operators. Over the years, the industry has been swept up in rapid deregulation and innovation. The sector that used to be a government monopoly had, in many countries, gone through privatisation and now face a plethora of new competitors.

The current market condition will continue to shape business strategies throughout the telecommunications, media, and entertainment sector. In media and entertainment for example, the pandemic has accelerated many trends that were already planned or underway. The telecommunications companies on the other hand, will continue to the backbone for other industries to recover.

Common issues that we see in this sector includes performance, weak operational control, insufficient maintenance, lack of commercial measurement tools, delay in upgrade and deployment, procurement costs, inefficient distribution, non-standardisation of performance reporting, centres or branch rationalisation etc,

Our achievements in this sector were, amongst others, increase sales force productivity by 100%, reduce floating stocks my more than half of the time, increase revenue by over 35%, increase in outlet base growth by over 150%, reduction in project budget overuns and many 7-digit savings in monetary terms. Additionally, we had successfully designed and executed a “train the trainer” program with one of the client.

Transportation and Logistics

The logistics industry majors across the value chain are expected to prioritize operational efficiencies. With the demand of better services, market players will have to adapt and adopt technologies and offer innovative solutions. Efficient and effective transportation management solutions are expected to transform the segment with enhanced customer experience.

Within this region, the logistics industry has evolved in recent years. The emerging trends or areas include cold chain logistics, last mile delivery services, etc. are growing.

At OA, our consultants had successfully delivered to clients a 51% reduction in Logistic Cycle Time, as well as a reduction of 11% in cost of capital. In terms of non-monetary implementation, we had designed and implemented an Organisation IT Readiness Program which includes process re-engineering, performance management system and culture assessment.

Healthcare & Pharmaceuticals

Global health care spending expected to rise as the global demand for healthcare services is expected to continuously expand in the future due to projected demographic shifts, among which are the increase in aging population, rising prevalence of chronic diseases, infrastructure investments, technological advancements, evolving care models, higher labor costs amidst workforce shortages, and the expansion of health care systems in developing markets. Region wise, Asia is seen as the new centre of growth for healthcare as many economies have a relatively underdeveloped healthcare system

Health care systems is expected to away from treatment, to prevention and early intervention.

Within the healthcare and pharmaceutical industry, OA consultants had help few clients to achieve reduction in Length of Stay (LOS), thus creating excess bed capacity by 9.3% and directly generated additional of revenue. We also managed to reduce the inventory level of medical supplies by 18%.